We have collected the most frequently asked questions about our tax prefessional indemnity insurance together and answered them here. Simply select a question to be shown the answer instantly.

  • What are the insurance cover requirements of the CIOT or ATT?
  • Who can apply for this insurance product?
  • How do I pay for the insurance policy?
  • What is Insurance Premium Tax?
  • What is an excess when talking about insurance?
  • When does the insurance policy and cover start?
  • How will I receive my insurance policy documents?
  • How does the insurance renewals process work?
  • What if I want to cancel / amend my insurance policy?
  • What do I do if my turnover increases whilst I’m on cover?
  • What do I do if someone has a complaint about the work I have completed for them?
  • How do I make a claim on my insurance?
  • How do I make a complaint?

Answer to the selected question...

For confirmation of CIOT insurance cover requirements, please click here.

For confirmation of ATT insurance cover requirements, please click here.

The TaxPro professional indemnity insurance product has been specifically designed for members of the CIOT and ATT. To qualify for insurance cover, membership to the CIOT and ATT must be maintained during the life of the policy. If your membership is cancelled during the lifetime of your insurance policy, your cover will not be valid.

The insurance policy premium is to be paid via Direct Debit instalments, collected on a monthly basis.

Insurance Premium Tax is an additional tax on general insurance premiums. While you pay VAT on regular goods, Insurance Premium Tax is paid on insurance. The premium quote you receive includes Insurance Premium Tax at a 12% rate.

This is the amount you have to pay towards each agreed claim. The excess for each cover section of your policy will be clearly shown on your policy schedule.

The policy will begin on the day you have requested it and will continue whilst your Direct Debit payments are kept up to date or until the policy is cancelled.

Your policy documents will be emailed to you immediately after you have completed your online purchase. If you do not receive your policy documents then please contact taxadmin@ajg.com.

The policy will be on a continuous basis which means that cover will continue until the policy is cancelled, whilst the payments are kept up to date. You will not receive a renewal policy schedule each year but will instead be sent a ‘duty of disclosure’ reminder, which will summarise your details and act as a prompt to remind you to inform us if anything has changed. You must ensure that you tell us of any changes to your business as described in your insurance policy as this may affect your cover.

If you need to cancel or amend your policy, call +44 (0)1245 428 115 to speak to one of the team. In the event that you change your mind you have 14 days to cancel the policy and, providing that no claims have been made, receive a full refund. After that period you can cancel your policy by giving 30 days notice.

If you purchase the cover for individuals, then your turnover must not exceed £5,000 and if you purchase cover for tax professional companies, then your turnover must not exceed £300,000. Where your turnover exceeds these levels then please contact Gallagher either via email at taxadmin@ajg.comk or telephone +44 (0)1245 428 115.

Claiming couldn't be easier. Please visit our dedicated 'Claims' page for more information.

Hiscox aims to ensure that all aspects of your insurance are dealt with promptly, efficiently and fairly. At all times Hiscox are committed to providing you with the highest standard of service. If you have any concerns about your policy or you are dissatisfied about the handling of a claim and wish to complain you should, in the first instance, contact Hiscox Customer Relations in writing at:

Hiscox Customer Relations
Hiscox House
Sheepen Place

or by telephone on 01206 773705
or by email at customer.relations@hiscox.com.

Where you are not satisfied with the final response from Hiscox, you also have the right to refer your complaint to the Financial Ombudsman Service. For more information regarding the scope of the Financial Ombudsman Service, please refer to www.financial-ombudsman.org.uk.

If a client has a problem with your work which is likely to lead to a claim against your business for compensation, even if you disagree with the complaint being made, please let us know as soon as possible. For further details, please refer to the Claims page.

Not so FAQs

We understand that the above FAQs only answer a handful of the most common questions so if you are still in need of help or advice about us, our policies or procedures, you may be interested in viewing the policy documents in 'Our Products'

If you have any other questions, you can email taxadmin@ajg.com or use the form on the right to ask a question. Athur J. Gallagher Insurance Brokers Ltd will then contact you by the end of the following working day. Alternatively you can call +44 (0)1245 428 115.

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